Privacy & Cookie Policy
1. Overview
Errant Arts respects your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or purchase digital products.
2. Data We Collect
- Order information: name, email address, billing details, and delivery address for fulfilment.
- Account information: administrator usernames, passwords, and activity timestamps to secure access.
- Usage data: anonymised analytics regarding page views and device types to improve the experience.
3. How We Use Your Data
Personal data is used to process orders, provide download links, respond to support requests, and keep administrative areas secure. We do not sell or share your information with third parties except for payment processing and fulfilment partners engaged to complete your order.
4. Cookies
We use strictly necessary cookies to maintain shopping cart sessions and remember authentication states in the admin portal. Optional analytics cookies are only set with your consent and can be disabled at any time through your browser settings.
5. Data Retention
Order records are retained for up to seven years for tax and accounting compliance. Administrator audit logs are retained for 18 months. You may request deletion of your personal information by contacting us; we will comply unless we are legally required to keep the data.
6. Your Rights
- Request access to personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally permissible.
- Withdraw consent for marketing communications at any time.
To exercise these rights, email privacy@errant-arts.co.uk.
7. Contact
If you have questions about this policy or how we handle your data, please email privacy@errant-arts.co.uk.